Privacy Policy
Last updated: December 26, 2025
Introduction
Unified.CX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer experience orchestration platform and related services.
Information We Collect
Account Information
When you create an account, we collect your name, email address, organization name, and authentication credentials. For organization accounts, we also collect billing information and team member details.
Platform Usage Data
We collect information about how you use our platform, including journeys created, channels configured, messages sent and received, and feature usage patterns.
Customer Communication Data
Messages and communications processed through our platform are stored to enable journey execution, analytics, and customer support.
Technical Information
We automatically collect device information, IP addresses, browser type, and access times when you use our platform.
How We Use Your Information
- •To provide, maintain, and improve our customer experience platform
- •To execute journeys and deliver messages through configured channels
- •To provide customer support and respond to your inquiries
- •To generate analytics and insights about your customer communications
- •To send service-related communications and security alerts
- •To detect, prevent, and address technical issues and security threats
- •To comply with legal obligations and enforce our terms of service
Data Sharing
We do not sell your personal information. We may share your information with:
- •Service Providers: Third-party vendors who assist in operating our platform
- •Channel Partners: Communication platforms you connect as necessary for message delivery
- •Organization Members: With other members of your organization who have appropriate access permissions
- •Legal Requirements: When required by law or to protect our rights and safety
Data Security
We implement robust security measures to protect your data:
- •Encryption of data in transit and at rest
- •Role-based access controls with organizational scoping
- •Regular security audits and monitoring
- •Secure API authentication and token management
- •Data isolation between organizations
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Message data is retained based on your organization's retention settings.
Your Rights
Depending on your location, you may have the right to:
- •Access the personal data we hold about you
- •Request correction of inaccurate data
- •Request deletion of your data
- •Object to or restrict processing of your data
- •Export your data in a portable format
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@unified.cx
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page.